EHDF makes ITIL grade

More than three quarters of the staff at eHosting Datafort (EHDF), the managed technology and IT security services unit that is part of the Dubai Holding Group, have now achieved certification in IT infrastructure library (ITIL) service management.

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By  Stuart Wilson Published  February 4, 2006

More than three quarters of the staff at eHosting Datafort (EHDF), the managed technology and IT security services unit that is part of the Dubai Holding Group, have now achieved certification in IT infrastructure library (ITIL) service management. ITIL is one of the industry’s most widely accepted approaches to service management, providing a set of best practices drawn from both the public and private sectors on an international basis. With more than 75% of EHDF staff now ITIL-certifies, the organisation stands head and shoulders above many other IT divisions and companies operating in the Middle East. All EHDF staff received comprehensive ITIL training prior to a written examination conducted by an external organisation. To pass the exam, EHDF employees not only had to demonstrate a comprehensive understanding of international best practice for service management, but also had to get to grips with how the various divisions of an IT organisation work together to deliver services such as change management, availability management and root cause analysis. “I would like to congratulate the EHDF team for this tremendous achievement,” said Dr. Saeed Mohammed Al Barwani, CEO at EHDF. “ITIL certification proves that our services are delivered by people who have international standards of IT service expertise and awareness of best practices.” “This will reinforce EHDF’s position as the region’s leading managed technology and security services company. ITIL certification will also help us evolve and refine our service management to help our clients meet the increasing challenges of a complex technology environment,” he added. Following the ITIL certification exercise. EHDF has embarked on a restructuring of its processes, systems and service management in accordance with ITIL guidelines to ensure the company offers optimum service delivery to its clients.

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