Gartner: business focus for CIOs

CIOs must focus on making technology deliver business benefits while dealing with an intensive process of change, according to Gartner’s annual CIO survey.

  • E-Mail
By  Eliot Beer Published  January 29, 2006

CIOs must focus on making technology deliver business benefits while dealing with an intensive process of change, according to Gartner’s annual CIO survey. “Business expectations of IT have changed dramatically, and executives are expecting their CIOs to move beyond concerns about cost, security and quality to help grow the business,” says Marcus Blosch, vice president and research director at Gartner EXP. “Last year saw the beginning of a transformation that is intensifying in 2006.” The research firm’s Executive Programs (EXP) division interviewed 1,400 CIOs worldwide, representing more than US$90 billion in spending — more than 10% of the global IT spend — to produce the report. It says IT budgets are set to increase by 2.7% on average this year, compared to 2.5% in 2005. The survey revealed three key challenges facing CIOs this year; strengthening the information value chain, building IT business skills, and getting closer to customers. Gartner says these challenges, identified by CIOs themselves, show business concerns are becoming more important to IT departments around the world. “Business leaders expect CIOs to run an effective technology operation,” says Mark McDonald, group vice president and head of research for Gartner EXP. “With that in place, executives are looking for ways in which IT can make the company more prominent in a competitive market. CIOs are looking to help the business stand out with strategic and innovative use of information, business processes, and intelligence in products and services. “They are looking to use technology tools, rather than buying package solutions, to support competitive difference.” Gartner also highlighted its “top-level” CIO recommendations for the year in the report. These are to make time for customers and the “front office” capabilities; build business awareness and skills across the IS organization; identify opportunities to use information more effectively; and remain vigilant on enterprise security and risk management. “Information technology has changed the world and now the world is changing IT as concerns about growth, customers and market needs top the business agenda. In a world of increasing competition and customer choice, IT is rising to the challenge of making a tangible difference in the business,” says McDonald.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code