Police website fails to satisfy

Nearly one in three users of the Dubai Police website are not satisfied with the service they are getting, with satisfaction rates even lower for the Department of Health and Medical Services (DOHMS) website, according to a recent survey.

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By  Diana Milne Published  January 29, 2006

Nearly one in three users of the Dubai Police website are not satisfied with the service they are getting, with satisfaction rates even lower for the Department of Health and Medical Services (DOHMS) website, according to a recent survey. The survey, conducted by Dubai eGovernment as part of an effort to develop a clearer understanding of customer needs, showed that just 59% of 566 respondents said they were satisfied with the website and online services provided by DOHMS, with 69% of 202 respondents claiming they were satisfied with the same services for Dubai Police. Dubai eGovernment carried out its own customer satisfaction survey, which will eventually be extended to all government departments. “The client satisfaction survey was designed to enable government departments to develop a clearer understanding of client needs, while ensuring a higher standard of transparency,” said Salem Al Shair, eServices director at Dubai eGovernment. “We are going to focus on transparency, quality control and increased customer focus in the new year, and such surveys will benchmark our approach in this direction,” he added. For the survey, Dubai eGovernment devised a set of questions for participants based on the frequency and purpose of their visits, the use of online services and suggestions for any changes or additional online services. The government has a deadline of 2007 for putting 90% of its services online and for ensuring that 50% of all transactions carried out by the public are done so online. Al Shair said last month that the number of transactions carried out online currently stands at around 20% while the number of services available online is around 84%.

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