CBD introduces text updates

The Commercial Bank of Dubai (CBD) has implemented a text messaging alert system for its customers, allowing them to stay constantly updated with their account status.

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By  Chris Whyatt Published  January 22, 2006

The Commercial Bank of Dubai (CBD) has implemented a text messaging alert system for its customers, allowing them to stay constantly updated with their account status. The system allows registered customers of the service to receive SMS alerts to track their bank accounts and any transactions being conducted through the accounts. Customers can also receive alerts for account balances, payment reminders, and stock trade notifications. The technology partner for CBD is Sharjah-based Unique Computer Systems (UCS), which deployed its Reson8 Enterprise Messaging Server middleware solution to enable the bank to significantly enhance its customer service and communication systems. “Using this innovative solution, CBD will be able to keep their customers best-informed about their financial transactions with the bank and thus, enhance their customers’ ability to better track their finances and thus increase customer loyalty,” said Manish Bhatia, chief technology officer at Unique Computer Systems. The solution delivered for CBD offers built-in support for account management and account creation, connectivity and routing to multiple transports, a business rules engine to process and validate all outgoing and incoming messages, and reporting and account information management and archiving. Additionally, it provides a messaging application program interface (API) for database connectivity and communication with client applications. The solution from UCS — a provider of e-transformation solutions for internet and wireless initiatives — also allows customers to use ‘Pull’ SMS technology. This is the ability to request services from a wireless handset via wireless internet. Banks in the region are increasingly turning to technology to give themselves a competitive edge. National Bank of Dubai (NBD) said this month it has launched a new web-based, real-time analysis service for its clients allowing them to chart trading trends by the minute. NBD claims it is the first bank in the Middle East to offer this service. The state-of-the-art Technical Analysis and Charting product, provided by the bank’s treasury department, is a premium service offered through the bank’s website which will enable clients to access real time charts as well as undertake their own technical analysis on major currencies, crude oil and gold. “Treasury products and services are moving online globally, where product and service delivery is more efficient and fast- er with the dynamic nature of the markets,” said G Krishnam- oorthy, head of treasury, NBD. “We are committed to identifying and providing dependable financial solutions for our customers and are very keen on providing them with such exceptional services,” he added. The bank says its treasury customers will be able to access NBD proprietary research and analysis, as well as set up their own charts and analysis to enable them to monitor their orders and form their own views. Updated regularly, treasury clients will have access to different functionalities: several graph types, various line drawing functionalities and other tools such as moving averages, oscillators, time period displays, and a range of studies including Parabolic and Bollinger Band, all of which the bank claimed would provide them with the necessary information to solidify their views on the market.

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