Automation at Qatar’s Social Development Centre

Raya implements a state-of-the-art IT system to streamline work processes and provide better public services.

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By  Sarah Gain Published  January 16, 2006

Qatar’s Social Development Centre, one of the most well known social organisations in the country, has implemented a state-of-the-art IT system to streamline work processes and provide better public services. The new system, implemented by Raya, became fully functional on January 1 this year. The project involved automation of the services provided by the Centre to benefit customers and to optimise work efficiency within the organisation in the hopes of improving social and the economic development services for those registered with the Centre. The automation of workflow processes has allowed the Centre to create a secure, integrated database of registrants and to give precise user and transaction statistics to support the decision-making process. The most important feature of the system is the online support, which guides employees and instructs them on how to use the applications. The move to replace paper-based transactions with electronic transfer of information is expected to increase productivity of the Centre’s employees, allowing them to shift their attention away from routine tasks and focus more on core responsibilities. Amal El Manay, manager of the Centre, says, “The project is part of Social Development Centre’s strategy to develop a modern work system that effectively meets changing requirements, thus enabling us to provide faster and cost-effective services to the public. We are glad that Raya has been able to implement the project within the prescribed timeframe.” This project is an extension of the continued development drive of the Qatar Foundation, and is expected to facilitate a better quality of service to the organisation’s clients. “We have adopted a scientific approach to the project, which will ensure its success from the very beginning,” says Saadi Awenat, IT systems and applications manager of the Social Development Centre. For the implementers, the success of the deployment resulted from Raya’s experience in implementing similar projects the organisation. According to Ali Sakr, general manager of Raya Gulf, “A good understanding of the Centre’s specific needs and knowledge of the public services it provides were essential to effectively carry out the project’s implementation.”

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