Advanced training for security staff

Grand Hyatt Dubai heads hospitality industry with security standards

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By  Sarah Campbell Published  January 10, 2006

Grand Hyatt Dubai has become the first hotel in the UAE to professionally train its security staff to European levels, following a three-day course that involved UK-based training company, Tavcom, the Dubai police and local government. Andrew Kelly, safety & security manager for Grand Hyatt Dubai , selected Tavcom to educate staff about the operation of the hotel’s new CCTV system in December. Kelly explained: “The investment in the state-of-the-art security system has been completed through the high quality training, which has brought our standards in line with those of our international counterparts. Working in conjunction with the local police and government, the training ensures Grand Hyatt Dubai meets its aim to provide a secure environment for guests and staff at all times.” The intensive training focused on operations within the important hub of the control room, where a large number of staff are needed to fill the 45-minute rota basis designed to ensure operators remain fresh and avoid ‘monitor blindness’. In total, 11 members of the Grand Hyatt Dubai security team undertook the two-part training program to learn the technical aspect of operating the equipment, selecting the right camera and its placement, as well as mastering the skills of body language recognition and interpretation. Focus was also placed on legislation concerning the Data Protection Act to ensure fair practice when dealing with the privacy of both guests and staff. Led by the ex-control operator of the UK’s Oxford city centre police CCTV control room, the training incorporated actual footage of cases prosecuted in UK courts to illustrate the subtleties of body language and highlight behavioural patterns to resolve issues quickly and before they escalate. “The result is a much more proactive approach. Already we have been able to respond to events much quicker, prevent incidents from occurring and have actually completed two investigations since the training,” Kelly added. Growing awareness of security issues globally has caused government bodies and companies to prioritise security policies. In June, authorities reportedly issued a law on security service providers stating that the practicing or licensing of such security services must be approved in writing by the police authorities on completion of all necessary procedures as per the bylaws of the law. This ruling has yet to be enforced, but Grand Hyatt Dubai’s decision to improve security measures pre-empts these amendments in the government’s new security legislation and will signify the first of many changes to take place in hotels across the region.

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