Avaya keeps enterprise edge

Communications solution provider Avaya has maintained top spot in the global market for enterprise telephony according to research house Dell ‘Oro Group. The latest enterprise telephony report from Dell ‘Oro, which includes both IP telephony and traditional telephony sales, claimed that Avaya held 19% market share in the third quarter of 2005.

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By  Stuart Wilson Published  December 3, 2005

Communications solution provider Avaya has maintained top spot in the global market for enterprise telephony according to research house Dell ‘Oro Group. The latest enterprise telephony report from Dell ‘Oro, which includes both IP telephony and traditional telephony sales, claimed that Avaya held 19% market share in the third quarter of 2005 — two points ahead of its nearest competitor. “It’s a testament to the business benefits delivered by our solutions that Avaya has maintained leadership in this market measurement by Dell ‘Oro for the past four quarters,” said Nidal Abou-Ltaif, managing director for Avaya Middle East and North Africa (MENA). “As customers in the MENA region continue to migrate to IP telephony in order to take advantage of the business process benefits that intelligent communications applications can offer, Avaya is at the forefront of creating solutions that deliver the flexibility, investment protection, security, and reliability that organisations across this market require,” he added. Avaya MENA recently announced that it had secured a contract with Jordan-based Aramex to supply the regional logistics company with an integrated Avaya communications solution. “The new, fully integrated Avaya system is being deployed as the backbone of Aramex’s communications infrastructure, and will comprise a range of IP-based systems including a state-of-the-art contact centre. Aramex expects a quick and high-value return on this investment, which will enable our employees to derive proactive, profit-focused actions from their varied contact situations,” said Sameh Awajan, chief technology architect at Aramex. Avaya reported global sales for the quarter ending September 2005 of US$1.3 billion — up from US$1.08 billion a year earlier. After tax profits rocketed to US$660 million compared to just US$100 million the previous year. However, this included a US$590 million gain related to deferred tax assets.

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