Habtoor Hospitality enhances guest services

Leading Middle East hotel group deploys fully converged IP voice and data network to provide advanced communication capabilities.

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By  Sarah Gain Published  October 4, 2005

UAE-based Habtoor Hospitality has deployed a fully converged internet protocol (IP) voice and data network from Nortel to provide advanced communication capabilities. The new solution provides applications such as VoWLAN (voice over WLAN) at the poolside, IP telephony, and a complete interface between the property management systems (PMS) and the billing systems. The VoWLAN solution, designed to support campus mobility, enables Habtoor Hospitality to improve customer responsiveness by allowing mobile staff in different service and engineering departments to replace unpredictable walkie talkie systems with state-of-the-art VoWLAN headsets. The hotel group chose Nortel for its track record in the hospitality sector, where the vendor has previously delivered customised solutions to a number of major organisations with similar requirements. Al Habtoor Group selected Nortel’s IP telephony Communication Server 1000, which provides unified messaging and a secure integrated WLAN. The core data network consists of Nortel’s Ethernet Routing Switches 8600 and 5520, which deliver power over Ethernet to the edge. This solution is managed by the vendor’s enterprise management system, a single converged management platform for data and IP telephony that provides seamless access and mobility features. Habtoor Hospitality completed the deployment in conjunction with Nortel’s channel partner in the UAE, PACC Mideast Data Systems. “The hospitality sector in the Middle East, especially in the UAE, has become highly competitive, and differentiation relies very much on building a reputation for luxury, elegance and superior customer service,” says Rahim Abu Omar, chief executive, Habtoor Hospitality, Al Habtoor Group. The group has made the new technology standard across its four properties in the UAE, including its new flagship, the Habtoor Grand Resort and Spa, the Metropolitan Palace Hotel, the Metropolitan Hotel Dubai and the Metropolitan Deira Hotel. Besides equipping the new hotel, Habtoor Hospitality was able to undertake a complete technology refresh in three hotels without compromising the guest environment and maintaining a focus on its core business at all times.

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