Novell partner Touchpaper enters the Middle East

Novell partner Touchpaper has announced it is actively looking to sign a Middle East partner within a matter of weeks.

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By  Angela Prasad Published  September 27, 2005

Novell partner Touchpaper has announced it is actively looking to sign a Middle East partner within a matter of weeks. Joe Knightly, channel manager for Touchpaper, says, “We’re in talks all this week, and we’re looking to put pen to paper on a regional partnership in the next few weeks. Gitex 2005 marks the entry of Touchpaper into the Gulf region, extending the collaboration between us and Novell and addressing the growing local demand for effective IT business management solutions.”Any Touchpaper partner would be able to sell the company’s products straight away. They would also be required to provide a level of customer support in keeping with Touchpaper’s standards, possibly meaning the establishment of new contact centres in the region. Touchpaper provides help desk solutions, which can integrate easily with Novell’s Netware products, for example allowing call logging and remote control of a computer through one application. This synergy means the companies often bid for projects jointly where their products can be implemented as one solution. Novell is also promoting its point-of-sale (POS) solution Novell Linux Point of Sale (NLPos) 9, which forms part of IBM’s IBM Retail Environment for Suse Linux (Ires). Gerard McDonnell, alliance director EMEA for IBM Global Services, says Ires is an important product for the Middle East. “We want to develop a market for Ires in the region, not only in retail outlets but also in petrol stations. Ires is a very strong product, with proven success in other markets, and it deserves to do well,” says McDonnell. IBM and Novell have deployed Ires in Matalan and Comet stores in Europe, as well as at major German retailer Karstad. The system runs on IBM hardware, with NLPos forming the infrastructure, based around a Linux core. Novell is putting Linux at the heart of its product range; the aim is to create an open source environment, which can be easily upgraded, or patched, as the need arises. The vendor offers a range of Linux-based options, from the Suse Linux Enterprise Server, to the Novell Linux Desktop; by combining the flexible Linux operating system with Novell support, the company hopes to offer a good value, well-supported set of solutions.

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