Streamlink Y1 success story

Streamlink Communications has enjoyed a year of tremendous success following its launch at Gitex 2004 and returns to the exhibition to tell customers and resellers about its expansion roadmap for the next twelve months.

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By  Sarah Gain Published  September 26, 2005

Streamlink Communications has enjoyed a year of tremendous success following its launch at Gitex 2004 and returns to the exhibition to tell customers and resellers about its expansion roadmap for the next twelve months. In its first year of business, Streamlink, the Kuwait-based company, has already established itself as a leading provider of broadband services to the Middle East, North Africa and Eastern Europe. The company, which is a subsidiary of the Kuwaiti Securities House Company, launched at last year’s tradeshow and began providing services in December. To date, Streamlink has provided 210 terminals, serving some ten thousand corporate and military customers in the region. In today’s highly-competitive marketplace, Streamlink’s CEO, Jaafar Najdi is aware that it is the levels of quality of service and customer satisfaction that his company offers that has made the business such a rapid success. “We believe that total transparency for our customers and resellers is needed if we are to capture customers and keep them,” says Najdi. “All our prices and connection speeds can be found on our website so that everyone can see exactly what they are getting for their money. We also provide 24/7 trouble-shooting via our call centre for customers, and because we take a proactive approach, monitoring the network ourselves, it is often a case that we have identified and fixed a problem before the customer is even aware of it.” Through an agreement with Etisalat, the company has co-located its digital video broadband with return channel system (DVB-RCS) gateway at the telco’s facilities in the UAE to provide high-speed internet and multi-media connectivity to Streamlink clients. “This gateway is the first in the region, and the third in the world, to use open standard DVB-RCS technology,” says Najdi. The complete redundancy built into Streamlink’s systems means that the company is able to guarantee zero downtime and uninterrupted service. The gateway is built around several transponders of space segment, and this robust architecture allows the company to provide one-way internet services.

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