Total Recall looks to sell its telephone recording system

Australian debutante looks set to sell its telephone recording systems across the GCC

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By  Neil Denslow Published  September 25, 2005

Total Recall Voice Recorder is looking to use its debut Gitex appearance to drive up its presence in the Middle East market. The Australian company has already sold a number of its telephone recording systems across a range of countries in the region, including Saudi Arabia, Oman and Lebanon. However, these deals have come through general internet activities, which accounts for 90% of the company’s marketing. Now, however, Total Recall is launching a Middle East-focused sales drive, beginning with its participation at Gitex. “Our sales in the region so far have been opportunistic deals,” says Total Recall’s sales manager, Chris McLean. “However, we are now here [at Gitex] to try to expand our market.” The company’s main focus at Gitex is the Voice Lodger, a 32 channel telephone recorder that is designed for use not just in call centres and by the emergency services, but also in banks, transport companies and utilities to name a few examples. “These systems are for anyone who does business over the phone, especially in sales and support,” explains McLean. “Sometimes you get a disagreement about what was said over the phone, and with this system you can review the call and then resolve the dispute before it occurs.” The Voice Lodger packs a range of functionalities and tools that help users to track and trace their calls. For instance, all calls stored on the database are labelled with the time, length and phone number. Users can also add notes to these records and review them using a PC over a wired or wireless network connection or remotely over the internet.

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