Gitex hosts launch of new ProCurve support centre

ProCurve Networking by HP has chosen this week’s show to launch its first regional call centre. The Dubai-based office will provide current ProCurve users with free bilingual phone and e-mail support.

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By  Matthew Wade Published  September 26, 2005

ProCurve Networking by HP has chosen this week’s show to launch its first regional call centre. The Dubai-based office will provide current ProCurve users with free bilingual phone and e-mail support. The new call centre covers the entire Middle East market and Egypt. However, while ProCurve will now busy itself bringing the call centre to the attention of existing customers, the company also intends for the new centre to help it target new customers, with Africa being highlighted as a particularly important source of new business. “We are expecting to see a lot more traffic from Africa. It has been in dribs and drabs in the last few years, but we’re expecting it to become very significant this year. Business across Africa, from North to central to South, has been heating up lately and we will benefit from that,” explains Ivan Kraemer, sales & marketing director, Procurve by HP. In a bid to impress such potential customers, ProCurve is this week bringing a host of high profile executives to the region for Gitex, including worldwide VP John McHugh. From a technology perspective, ProCurve is talking up its voice over internet protocol (VoIP) solutions, as HP has recently secured regional successes in this field. These include a deal to establish a multi-channel call centre for the Saudi Electricity Company; a project which started in February and ended last month. In addition, ProCurve is focussing on management tools such as HP’s Secure Mobility solution, ProCurve Network Manager Plus 2.0, and Identity Driven Manager 1.0. Identity Driven Manager is designed to provide secure network access based on defined user profiles and access rights and is being fully demonstrated at HP’s show stand - D3-1. ProCurve is also taking this week’s show exposure and using it to educate users on the significant move into the wide area network (WAN) it made earlier in the year with the release of its 7000dl router series. The router is the first stage in a three-year plan to attack the router market. “Our customers have been asking for a WAN product and we have been turned away by customers who had been attracted by our Ethernet products but said they needed site-to-site connectivity,” says Bill Johnson, ProCurve worldwide lab manager.

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