Dubai Police shows online aids

This week at Gitex, the Dubai Police is demonstrating the various online services it offers as part of the overall e-government platform that the Dubai government has been driving for five years now.

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By  Caroline Denslow Published  September 25, 2005

This week at Gitex, the Dubai Police is demonstrating the various online services it offers as part of the overall e-government platform that the Dubai government has been driving for five years now. The Dubai Police is part of a delegation that represents as many as 21 government departments that are showcasing the applications of several systems deployed by Dubai e-Government that enables these government agencies to deliver improved services through multiple channels. At the exhibition, the Dubai Police is showcasing its self-service kiosks — the latest component of its online infrastructure. The kiosks offer around 50 different services — up from the initial 20 it offered when it was first launched. They are located in public places, such as shopping malls, and are not just installed around Dubai but also in Abu Dhabi and Sharjah. Aside from its kiosk services, the Dubai Police is also exhibiting other new e-government projects it has developed. These services, which are currently operational and available to the 900,000 residents of Dubai through its e-services portal, include facilities for the reporting of stolen cars and other crimes, as well as traffic-related e-services to enable the renewal of vehicle registration and driver’s licenses, payment of fines, registering of complaints, as well as real-time news on traffic and safety initiatives. “In line with the growing needs of citizens in the Emirates, we have been constantly developing new e-services with the use of the latest technology, to simplify the lives of our customers,” says Colonel Ahmad Hamdan Bin Dalmook, director of the electronic services department at Dubai Police General Headquarters. The police portal was developed to improve public access to information and services within the department, as well as enabling the Dubai Police to share its vast resources of internal information with other government offices. The portal was also intended to forge stronger links between the police department and general public, Bin Dalmook said. “Dubai Police has a clear mandate to enhance public perception about how we work and the services we provide. Our new e-services portal was created to provide a single source of easily-accessible traffic, crime, and related information for Dubai’s residents, which we believe will foster a greater sense of trust and community between our department and the general public,” explains Bin Dalmook. A core element of the Dubai Police e-services initiative is the integration of the department’s vast information stores with other public sector departments as well as other police departments around the UAE. On top of this, the Dubai Police will soon be offering hosting services for a number of other smaller governmental departments in the region, which will rely on the police to provide a robust and secure environment for their applications and systems.

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