Cadensworth showcases its spare parts service skills

Dubai-based Cadensworth is carving out a reputation as the spare parts supplier of choice for major IT vendors in the Middle East.

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By  Stuart Wilson Published  September 25, 2005

Dubai-based Cadensworth is carving out a reputation as the spare parts supplier of choice for major IT vendors in the Middle East. The company, which runs its operation out of Jebel Ali, is appearing at Gitex this week to showcase the services it already provides for the likes of HP and Fujitsu Siemens Computers (FSC). It is also looking to make contact with potential new clients. “Cadensworth is focused on spare parts distribution. This means that authorised service providers for vendors come to us when they need a spare part to fix a product,” says J. Radhakrishnan, general manager of Cadensworth. “If they had to order parts in from Europe it would take up to one week. By working with Cadensworth, the spare parts can be with the service provider within one day in some cases,” he explains. The provisions of after-sales service and warranties is becoming an important issue in the Middle East as customers assess the pros and cons of buying products from a particular vendor. Cadensworth carries thousands of different spare parts in its warehouse ensuring rapid availability for service providers and product repairers across the region. Cadensworth is currently in preliminary talks with A-brand hardware vendors regarding holding spare parts for them in the region. “In the Middle East, one of the key value-adds that we offer is an in-depth understanding of the documentation and customs procedures involved in moving parts around the region,” says Radhakrishnan. “We know how to work in all the markets. In a typical month we will make 600-plus shipments to more than 50 authorised service providers in the region.” Centralising spare parts inventory helps drive efficiency into the information technology supply chain. As the Middle East and North Africa market develops, the role of companies such as Cadensworth, which sit between the vendors and their regional service and repair partners, will play an increasingly important role.

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