Renaissance renovation restores business

Since reopening after renovation in April 2005, the Renaissance Alexandria has seen a steady rise in business in line with its brand new look. Weekend occupancy for the summer has consecutively hit the 90%s while weekday business has remained steady at around 60%.

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By  Sarah Campbell Published  September 14, 2005

Since reopening after renovation in April 2005, the Renaissance Alexandria has seen a steady rise in business in line with its brand new look. Weekend occupancy for the summer has consecutively hit the 90%s while weekday business has remained steady at around 60%. The 171-room property closed for two years while it underwent a US $14 million facelift. Marriott International acquired the property in 1997. “We have developed a brand new product with a brand new concept,” Thomas Guss, hotel general manager, told Hotelier Middle East. Aside from the cosmetic improvements, staff were encouraged to undergo training and cross exposure during the hotel’s closure. “We conducted an extensive development plan in co-ordination with other Marriott properties around the world. Associates went on trainings and task-force to other properties were they could help short staffed hotels, or joined experienced teams for cross exposure. Today’s guest is served by the most experienced team in Alexandria. They have gathered information and knowledge from around the globe, from the USA to the GCC, in different Marriott brands,” Guss added.

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