Critical update for APC software

American Power Conversion (APC) has announced a critical update for its management software. The UPS outfit says that customers using older versions of PowerChute Business Edition must immediately upgrade.

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By  Simon Duddy Published  August 23, 2005

American Power Conversion (APC) has announced a critical update for its uninterrupted power supply (UPS) management software. The UPS outfit says that customers using older versions of PowerChute Business Edition must immediately upgrade. The upgrade is necessary to ensure continued availability of servers on which the software is installed. “Executives receiving this message are asked to communicate it throughout their IT organisations,” says Rob Johnson, vice president and general manager of APC’s Availability Enhancement Group. “APC firmly believes in the industry best practice of making software upgrades readily available online as this is the best way of ensuring that customers have the latest versions of software used in their businesses. We have made this upgrade available for free on our website. “APC also firmly believes in communicating with customers particularly when issues become known. APC has made every effort to communicate with our customer base via direct e-mail and our web homepage at www.apc.com to inform them about the issue and, more importantly, to provide guidance for how to resolve it. Several repeated attempts have been made to reach out directly to our customer base to inform them of this issue. “While APC believes that this communication effort has been successful with the general population of users, we have learned recently that some customers are still unaware of this issue. This is why APC is now issuing this press release so that we might reach more of our customers.” On July 27, 2005, a component library bundled with PowerChute Business Edition Versions 6.0.0 through Version 6.2.2 expired, rendering the software inoperative the next time it loads. Windows Servers with the affected versions installed may hang when the PowerChute process loads at reboot time. PowerChute Personal Edition, PowerChute Network Shutdown, PowerChute Plus, and PowerChute Business Edition Version 7.x users are unaffected by this issue. Customers with the affected versions of software must immediately upgrade to the latest version of PowerChute Business Edition v7.0.4 or PowerChute Business Edition v7.0.2 (for Windows NT). Details on how to upgrade are available at www.apc.com.

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