JC Maclean Hotelier Awards go online

The J C Maclean Hotelier Awards have gone online, with a new web site enabling staff to send in nominations quickly and easily over the internet.

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By  Sarah Campbell Published  August 3, 2005

The J C Maclean Hotelier Awards website went live at the beginning of July, enabling hoteliers to send in their colleague nominations online. So far, the response has been tremendous, with nominations coming in thick and fast. The web site allows you to enter the details of your nominee, and provides full details of all of last year’s winners. Organised in association with manufacturing and interior design contract company, J C Maclean International, the J C Maclean Hotelier Awards offer the industry a chance to nominate those back of house heroes that so often go unnoticed. “The entire team at J C Maclean is pleased to be a co-owner of these awards and is proud to be associated with Hotelier Middle East in its search for excellence,” says Talal Saeed, company director. “These awards look for excellence at an individual level, rather than looking at fantastic properties. What we are looking for is the human element behind the hotel industry.” In a region where hotel hardware is of the highest quality, even greater emphasis is placed on delivering a high calibre of service, with hotel staff continually going the extra mile. Yet, how often do we notice when a bed is well made, table clothes are crisp, or corridors are gleaming? All too often the spotlight is placed instead on the marble lobbies or the crystal chandeliers, the cutting-edge audiovisual equipment or the stunning architecture. “You might have a beautiful hotel with gold on the ceiling, but if you don’t employ the right people, it can spoil the guest’s experience, no matter how beautiful the hotel is,” says Marc Dardenne, vice president and area general manager for The Ritz-Carlton, Dubai. “I have never received a guest comment that compliments us on the beautiful marble in the lobby, or states that they would return to the hotel because of our comfortable chairs, for example. They all comment on their memorable experiences, and would say, ‘I had a wonderful time at your hotel because of Victoria in the Lobby Lounge, or Patrick in the Library bar’. They return because of the personalised service offered by our fine ladies and gentlemen,” he states, and he is absolutely right. The JC Maclean Hotelier Awards aim to redress the balance, by awarding those working in a broad range of front and back of house roles. From laundry managers to chefs, procurement managers to front office personnel, it is up to you to let us know who really deserves the credit. There are fifteen categories to choose from, with the grand prize being the Hotelier’s Hotelier of the Year: a category open to anyone that works in hotel operations. This award is for the real unsung heroes, those that chop vegetables all day, sweep lobby floors, valet park cars, clean rooms, and always manage to have a welcoming smile and a ‘Can do’ attitude. There are no rules, no regulations and no criteria. Simply send us your nomination explaining in less than 1,000 words why you think your colleague deserves the credit. Nominations can include supporting documents, including pictures, video, references, guest letters: how you present the nominee is up to you. Please nominate your colleagues online at www.itp.net/jcmacleanhotelierawards/ or e-mail amy.mcbride@itp.com. The deadline for nominations is October 15, 2005. These are your awards so we look forward to hearing from you. Winners will be announced at a gala awards ceremony, set to take place in November. See future issues of Hotelier Middle East for more details.

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