IP calling

Airbus selects Cisco Systems and France Telecom Group to 40,000 IP telephone handsets and call-processing software to cover all of its sites.

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By  Sarah Gain Published  July 19, 2005

Airbus has signed a five-year contract with Cisco Systems, France Telecom Group, and its fully-owned subsidiary Equant, to implement an IP (internet protocol) telephony solution at Airbus sites, starting with its facilities in France and the United Kingdom (UK). France Telecom Group will provide a full IP solution at the Airbus sites, while Cisco Systems, a long-term local area network provider for Airbus, will provide the IP-based telephony system. The contract involves migration from traditional private branch exchanges (PBX) to fully IP-based telephony system for 30,000 extensions in France, at the two Toulouse sites, and 10,000 extensions in the United Kingdom, at sites in Filton and Broughton. Cisco Systems will provide 40,000 IP telephone handsets and Cisco CallManager call-processing software to cover all Airbus sites. France Telecom will provide the integration services, including support services with dedicated onsite teams to ensure efficient and complete migration to the new system at the sites in France, while Equant will provide integration services to the UK sites. France Telecom, the main contractor, has full responsibility for the service contract and has signed a service-level agreement that certifies its commitment to the success of the solution. Tests have been conducted with a panel of end users to ensure the usability of the system, and new functionalities have been introduced. France Telecom and Equant will assume responsibility for the day-to-day support and management of the existing telephone system. Following the completion of a due diligence process, migration to the new IP telephony solution will be implemented. The solution includes voice messaging, contact centres and business processes such as billing and cost centre allocation. Migrating to an IP Telephony solution will allow Airbus to meet the defined cost-reduction targets as well as the scale demands of their rapidly growing business, and implement collaborative solutions that maximize employee potential. The Cisco solution will also help Airbus ensure secure and resilient communications throughout the organisation, while continuing to deliver consistent voice services to teams when they move to a new location. Barbara Dalibard, executive vice president of France Telecom’s enterprise communication services is enthusiastic about the contract as she believes the convergence of all business communications — voice, video and data — brings about significant benefits. “Return-on-investment (ROI) [is delivered] through reduced network and administration costs, improved productivity from both end users and the IT department, and new, high-value customer care and productivity applications,” she says.

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