SNAS/DHL boosts its services in Saudi

To cope with an influx of passport renewals during the summer period, SNAS/DHL has increased its ties with Saudi Arabia's passport office.

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By  Laura Barnes Published  June 28, 2005

SNAS/DHL has boosted facilities linked to its tie up with Saudi Arabia’s passport office, to ensure 24-hour turnaround through its Passport Express service during the peak summer period. Passport Express, one of SNAS/DHL’s key service offerings has been primed for the usual ‘summer rush’ with an increase in services, staff and resources to meet the expected demand. The Saudi express and logistics major has capitalised on being allowed to set up an office with dedicated SNAS/DHL staff on the premises of the government organisation. Allowing them to deliver a premium service throughout the peak summer months. From this location SNAS/DHL is also able to both collect and deliver all documentation, ensuring the fastest possible delivery. Passport Express provides a range of services including the issue and renewal of Iqamas, addition of dependents, cancellation of visas, re-entry and final exit visas, transfer of data and transfer of sponsorship. “This agreement is a major milestone for our Saudi operations and ensures there will be no bottleneck during the peak summer period, when the volume of activity around passports and visas processing is at its highest,” said David Wilson, country manager, SNAS/DHL. “It allows us to provide a premium reliable Passport Express service that contributes an additional facility, which helps the Saudi business community run more smoothly and makes life easier for private citizens,” he added. SNAS/DHL guarantees that Passport Express will have the paperwork processed and passports delivered back to their holders within 24 hours with absolute confidentiality guaranteed as well as secure handling, with customers receiving an airway bill number to track and trace their passport. “SNAS/DHL’s fully computerised monitoring system scans progress at different stages, which enables its documents and shipments to be tracked either on DHL’s website or through customer services,” said General Husni, director, SNAS/DHL.

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