National Bank of Abu Dhabi picks Filenet

The National Bank of Abu Dhabi (NBAD) has implemented a FileNet enterprise content management solution.

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By  Andy Tillett Published  May 26, 2005

The National Bank of Abu Dhabi (NBAD) has implemented a FileNet enterprise content management solution. The system, developed by Ebla Computer Consultancy, FileNet’s value added reseller for the Gulf, is designed to help the bank build an electronic infrastructure for content, documents and processes. This will lead to the streamlining of NBAD’s paper flow and cut down on required storage space by a third, leading to faster transactions and better services for customers. The solution is already being hailed as a success after NBAD reported a 30% improvement in employee efficiency and faster transactions in two business areas. “At the National Bank of Abu Dhabi, more than 60 million documents are produced every year. As commonly used articles have to be copied at least five times, this meant that a large amount of staff time was spent manually searching for and managing documents,” said Faris Saddi, IT services manager at NBAD. “There was a pressing need to electronically route papers between people and departments in order to speed up operations. The decision was made to discard our ageing microfilm system and build an integrated, electronic access point to all content, documents and processes. We chose FileNet because of the availability of a complete solution, the advanced process management functions, and the capacity it has to support us locally,” he added. NBAD is the largest bank in the UAE in terms of total assets, deposits, number of branches and ATM network. It recorded net profits of over US$305m for the financial year 2004. Banks in the UAE have to keep all their records for five years by law, so face a large task when it comes to content management. The FileNet solution has so far only been applied in some of NBAD’s UAE branches, and in two of the bank’s departments, but NBAD already has plans to extend the solution out further, to its 15 branches in Egypt. “National Bank of Abu Dhabi needed an integrated solution, covering image capture, content and process management assuring quality, service, and safe and quick business decisions,” said Carlo Stellati, vice president, South Europe, Middle East and Africa at FileNet. “We’re very happy to hear that control over key banking business processes and related content has already improved the productivity and cut service times for our customer, ” he concluded.

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