NBAD lays down foundations for electronic access future

The National Bank of Abu Dhabi (NBAD) has implemented an enterprise content management (ECM) solution from FileNet as part of an overall project to develop an integrated electronic access infrastructure for the bank’s documents, contents and processes.

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By  Caroline Denslow Published  May 29, 2005

The National Bank of Abu Dhabi (NBAD) has implemented an enterprise content management (ECM) solution from FileNet as part of an overall project to develop an integrated electronic access infrastructure for the bank’s documents, contents and processes. The ECM solution has replaced NBAD’s microfilm system, which was previously used for the bank’s personal loans and temporary overdrafts activities. According to Faris Saddi, NBAD’s IT services manager, aside from being costly and difficult to maintain, the microfilm system took a week to deliver the requested films to the bank’s branches. “It would take about one week from the time we microfilm a document until the microfilm images could go to the branch,” Saddi said. “We needed to upgrade the system because there was a delay in sending the documents from the branches to the head office for approval.” Apart from accelerating business transactions, NBAD is also hoping to eliminate paper flow and reduce the storage space that is being used to keep its documents. “At NBAD, 60 million documents are produced every year. As commonly used documents have to be copied at least five times, this meant that a large amount of staff time was spent manually searching for and managing documents,” said Saddi. “We have many documents that are taking a lot of prime space and we wanted to scan the documents and move them out of the branches, so the branches don’t have to manage the documents anymore.” “We wanted to have a centralised storage that manages documents,” he added. NBAD’s ECM solution included FileNet’s Image Manager, Content Manager and Business Process Manager applications, which are based on the company’s P8 platform. The project, which went live at the end of April, was managed by Ebla Computer Consultancy and took about seven months — from project approval to implementation -— to complete. To test the solution, the bank decided to deploy it initially at one branch, said Saddi, where afterwards they conducted a customer satisfaction survey. “We found that most of the users were very happy with the retrieval. The retrieval rate is much higher and much faster than the paper documents. “Accordingly we went on a phased implementation,” Saddi claimed. End-user PCs had to be upgraded and network bandwidth had to be improved to at least 1Megabits per second to accommodate the additional traffic. And because the solution will require a central repository system, NBAD is looking at upgrading to an EMC-based storage solution. The overall project, which included hardware and software upgrades, amounted to approximately US$1.2 million. Once all of its branches have the ECM solution installed, NBAD plans to extend the solution to other business areas, like credit card approvals, trade finance, electronic fund transfer and letters of credit.

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