Notebook support needs improving

More ITP.net readers are disgruntled with their notebook warranty support than are happy with the service they receive.

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By  Matthew Wade Published  May 21, 2005

More ITP.net readers are disgruntled with their notebook warranty support than are happy with the service they receive. An exclusive poll conducted by ITP.net earlier this month found that 45.92% of users aren’t happy with the warranty repair service offered by their notebook’s manufacturer. This figure compares to 34.7% of users who said they were either ‘happy’ or ‘reasonably happy’ with the level of support given. Just under 20% of the survey's respondents said they had never had reason to use their warranty service. Although ITP.net’s findings certainly suggest there is room for improvement in terms of the length and quality of support offered by notebook vendors, the quality of after-sales service does appear to be improving, with vendors such as Acer leading the way with its consumer aimed Collect and Drop pick-up service. BenQ is also apparently planning such a service.

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