Upgrading to xp 64-bit could void your warranty

Microsoft is encouraging users to upgrade from its 32-bit Windows XP Professional Edition OS to its newly launched 64-bit version, whilst at the same time warning that doing so could actually void their PCs’ warranties.

  • E-Mail
By  Matthew Wade Published  May 31, 2005

Microsoft is encouraging users to upgrade from its 32-bit Windows XP Professional Edition OS to its newly launched 64-bit version (Windows XP Professional Edition x64) whilst at the same time warning that doing so could actually void their PCs’ warranties. The price of upgrading from 32-bit to 64-bit versions is just $12 (which effectively covers CD-ROM postage costs), but this enticingly small sum could - it seems - lead some enthusiasts into trouble with their PC manufacturers, because Microsoft claims that not all hardware vendors will uphold warranties on factory installed 32-bit Windows XP PCs that users have updated. Microsoft launched its dirt cheap OS upgrade offer when it unveiled the final version of Windows XP 64-bit at its WinHEC (Windows Hardware Engineering Conference) in the US last month. However, a disclaimer on Microsoft’s Window x64 Technology Advancement Program web site states that installing the Windows XP Professional x64 Edition upgrade could “void any support with your PC manufacturer.” “Most PC manufacturers will not support customers if they change their PCs in any way,” Josh Cooley, a Microsoft spokesman was quoted online as warning. Whether or not your PC’s warranty will be rendered null and void by the upgrade depends on the warranty policy offered by your PC’s manufacturer. The vendor might also need to provide specific 64-bit drivers to support the PC’s normal operations after the OS upgrade has been installed. Windows contacted some of this region's main PC players to find out the score. Here's what they said: * Fujitsu Siemens Computers: “If a customer switches from a pre-installed operating system to another, it is not violating the hardware warranty.” * Acer - “If any OS installed by the customer isn't compliant with part of the hardware then Acer Support is entitled to charge for repairs.” Acer told Windows it will unveil its own x64 PCs “soon”. * HP and Dell were unable to provide comment.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code