DHL sets up UAE customer panel

DHL UAE has formed its first customer panel in a bid to increase the efficiency and service levels of its local operations.

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By  Neil Denslow Published  May 18, 2005

DHL UAE has formed its first customer panel in a bid to increase the efficiency and service levels of its local operations. The panel comprises six key clients from different industries who will discuss issues concerning the development and streamlining of DHL’s operations. “The panel’s aim is to feed back views on what customers want and expect,” explains David Wild, general manager, DHL UAE. “With direct customer input we hope to produce fresh and innovative ideas that will keep us ahead of the industry.” Three customer panel meetings are planned for this year and members will probe a number of issues including invoicing, account management, marketing and service. “The outcome of our first meeting was very positive,” noted Wild. “We received a number of significant suggestions and valuable feedback that we will be looking into further.” Panel membership will be on a yearly basis ensuring a constant influx of feedback from new and different customers. The next meeting is scheduled for October this year. “DHL UAE is the first Middle East office to form such a panel and, if successful, we will present it to our regional headquarters by the end of the year,” added Wild.

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