Satyam bags US$1 million deal from UMC

Under the terms of the contract, Satyam will implement a customer relationship management (CRM) solution with a POS system for UMC's customer contact center, which will be integrated with Oracle’s financials, procurement and inventory modules in the back office.

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By  Angela Prasad Published  May 18, 2005

Satyam, a global consulting and IT service provider, has bagged a US$1 million Oracle e-business suite deal from Jordan’s third largest GSM operator Umniah Mobile Company (UMC). Under the terms of the contract, Satyam will implement a customer relationship management (CRM) solution with a POS system for UMC's customer contact center, which will be integrated with Oracle’s financials, procurement and inventory modules in the back office. These systems will further be integrated with UMC's mediation, provisioning, billing systems and IN (Intelligent Network). “As a leader in enterprise application and with our expertise in the telecom sector, we work towards delivering and adding value to our customer’s business, and helping them leverage new technologies to gain a competitive edge. With this development we will be contributing to Umniah’s growth strategy by offering a CRM solution, application design and development on a global scale,” says Ajith Menon, head of Satyam’s Middle East Operations. “We were looking for a technology partner with expertise in the telecom domain and a strong track record in implementing oracle applications for new GSM operators. Satyam met our requirements beyond our expectations”, says Michael Dagher, CEO of Umniah Mobile Company. “Satyam’s rapid implementation methodology and capability in delivering the project within a defined time frame and budget were additional advantages for us, which made it an obvious choice for a partnership”, he adds. Satyam’s telecom service offerings include solutions that encompass strategic business and technology consultancy, systems integration for enterprises, operations, and business and network support systems.

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