Maxtor’s post-sales support given regional boost

Maxtor's customers should receive quicker, slicker after-sales product support in the future, following the opening this month of the firm’s first RMA collection centre for the MEA (Middle East and Africa) region.

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By  Matthew Wade Published  May 15, 2005

Maxtor's customers should receive quicker, slicker after-sales product support in the future, following the opening this month of the firm’s first RMA collection centre for the MEA (Middle East and Africa) region. The Dubai based centre is initially tasked with offering Maxtor’s distributors local servicing support, meaning these firms will be able to get faulty products fixed without re-exporting them to repair centres abroad. In the future Maxtor plans to widen the centre’s role by opening it up to resellers and end users, potentially cutting the waiting time still further for consumers with faulty goods (in that they will be able to take products direct to the centre, rather than waiting for a distributor to become involved). Maxtor also plans to open up similar RMA collection centres in Saudi Arabia and Egypt, with more countries expected to follow thereafter. “We have achieved great progress since the opening of our Middle East and Africa office in Dubai last October in identifying this market’s storage needs and how best to meet and anticipate those needs,” said Didier Trassaert, vice president, Maxtor, EMEA. “To date, our plan is on track, with the roll-out of regional service centres designed to give our customers peace of mind, knowing that they have easy access to local technical support.” At today's collection centre announcement Maxtor was also keen to highlight some of its latest product launches, including for example its new Shared Storage Solution, an external hard disk drive aimed at consumers and small office/home office (SOHO) users, and designed to help easily add extra storage capacity to small networks.

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