Nawras Telecom and Convergys ink deal

Nawras has deployed a fully convergent billing and customer relationship management solution, based on Convergys’ Infinys software and professional and consulting services, enabling the new mobile service provider to achieve rapid market penetration and growth.

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By  Angela Prasad Published  May 10, 2005

Nawras Telecom, Oman new mobile service provider, has launched its commercial operation in partnership with Convergys, provider of customer care, human resource and billing services. Nawras has deployed a fully convergent billing and customer relationship management solution, based on Convergys’ Infinys software and professional and consulting services, enabling the new mobile service provider to achieve rapid market penetration and growth. Convergys’ solution supports operations in both Arabic and English and will provide complete customer care and billing for all of Nawras Telecom’s residential and business customers. Convergys was the prime contractor for the project and implemented the Nawras solution, which includes Infinys Rating and Billing, TAP3 roaming and Web-based customer care. Ownership of Nawras is shared between Qtel, prominent Omani partners and TDC of Denmark. The new customer care and billing solution is included in Nawras Telecom’s start-up investment of more than US$160 million. “Convergys’ customer care and billing solution is helping us capitalise on the huge growth potential for mobile services in Oman. We aim to have 96% of the population covered by 2006, and the proven scalability and flexibility of Convergys’ solution is central to our expansion plans,” says Ross Cormack, CEO of Nawras Telecom. "It is imperative for Nawras, as a new provider in the wireless industry, to have immediate support for all services, operate efficiently, and optimise the customer experience. Convergys’ solution enables this,” says Jean-Hervé Jenn, president of Convergys' Information Management Group for EMEA. “This project highlights both our commitment to the Middle East region and Convergys’ ability to implement advanced billing and customer relationship management solutions that meet even the most stringent quality and speed requirements.”

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