Ajman government recruits IBM for massive IT project

The Emirate of Ajman has announced an e-government initiative that will be rolled out in several phases across a number of government departments. The project will see IBM provide consulting and strategic planning services, as well as determining both the processes and the technology requirements for Ajman’s e-government implementations.

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By  Caroline Denslow Published  May 8, 2005

The Emirate of Ajman has announced an e-government initiative that will be rolled out in several phases across a number of government departments. The project will see IBM provide consulting and strategic planning services, as well as determining both the processes and the technology requirements for Ajman’s e-government implementations. Working closely with the government’s IT team, IBM Global Services (IGS) will develop a common e-government blueprint that will help select the systems needed to integrate and overlook government departments, including the Ruler’s Court, Ajman Municipality, Ajman Police, Ajman Free Zone Authority, Ajman Immigration and Neutralisation, Ajman Land and Properties, Ajman Civil Defence and the Ajman Chamber of Commerce. The project is being driven by the vision of H.H. Sheikh Humaid Bin Rashid Al-Nuaimi, Supreme Council member and Ruler of Ajman. According to Gerard Newman, a partner at IBM Business Consulting Services for the Middle East, Egypt & Pakistan, Ajman’s e-government initiative is not a replication of similar programmes found in the region. “The government of Ajman is not just trying to copy what other people have done. What they are trying to do is to learn from those experiences, and adapt and develop it in a unique way to serve the emirate of Ajman. This is not just a cut-and-paste project. This will be a unique solution designed for the citizens and residents of Ajman,” he explained. Mohamed Al Hajj of IBM’s Business Consulting Services will be the programme’s project leader. The initiative will be divided into two phases. “In the first phase what we will do is to gather the business requirements that the Ajman government and the participating departments are going to have. Then, based on those requirements, we will issue RFPs from integrators who will present how they are going to implement the systems that will be needed,” he added. Phase two of the project will be the implementation itself, he said. In phase one, IBM Global Services team’s main responsibilities will include prioritising the various initiatives, such as the identification of specific target performance measures for the successful implementation of the project. In addition IBM will evaluate the technical infrastructure requirements, define the essential policies and procedures necessary to support the e-government initiative, and appoint the vendors and systems integrators for the project. In phase two, IBM will manage the programme along with the selected technology partners, Al Hajj said. “The overall project — phases one and two combined — will be done in roughly three years. Phase one will be a shorter phase; that will be something like six to eight months,” Al Hajj said. Ajman’s e-government programme will include a government portal with 20 online electronics services and a payment gateway. On top of that, a number of supporting infrastructures and critical systems will also be implemented, including an enterprise resource planning (ERP) system with a customer relationship management functionality, a document management system, a government portal with 20 online electronics services and a geographical information system. All these systems will be supported through an infrastructure that will be provided through a shared service data centre set up by the Ajman government.

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