ENOC acts to reduce card fraud

Employees at ENOC and EPPCO service stations have been trained to deal with the growing problem of card fraud.

  • E-Mail
By  David Ingham Published  May 3, 2005

Employees at ENOC and EPPCO service stations have received training that will help them to spot potential credit card fraud. Network International, a regional card and payment service provider, provided the training, which showed frontline employees how to detect and avoid fraudulent transactions. “The incidence of credit card fraud is growing rapidly, and we recognise the need to explain to staff the effects of this crime on our network, and how they can help reduce it,” said Hussain Sultan, group chief executive, ENOC. “As the Energy Partner of Choice, we are committed to working in partnership with others to implement all the necessary procedures to protect our customers from this crime and provide them with a professional, convenient and safe place to shop.” As part of the exercise, a rewards structure put in place to encourage staff vigilance when processing transactions. The results are already paying off, with six fraudulent credit cards discovered within one month of the training. It is unclear how widespread the problem of credit card fraud is, but it does appear to be on the rise. “Part of our programme is to provide in-depth training about the incidence and consequences of credit card fraud,” said Ram Chari, General Manager, Network International. “ENOC has set an important example to the regional retail industry with its proactive approach to this escalating issue that we hope others will follow.”

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code