Seagate strengthens RMA

Hard drive vendor Seagate has established an RMA collection point in the UAE for distributors, resellers, partners and end-users as part of its ongoing commitment to best in class customer support.

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By  Stuart Wilson Published  April 25, 2005

Hard drive vendor Seagate has established a return material authorisation (RMA) collection point in the UAE for distributors, resellers, partners and end-users as part of its ongoing commitment to best-in-class customer support. The new collection point, located in Dubai, will offer a central location for returning product and simplify the return and replacement procedure for Seagate drives. The move strengthens Seagate’s local commitment to its warranty programme. Previously, RMA product was sent back to distributors who then had to ship the product out of the country, dealing with customs and logistics issues in the process. “In establishing the Dubai collection point, we are providing Seagate’s customers with yet another advantage in the UAE market,” said Gulfem Cakmakci, Middle East sales manager at Seagate. “Our authorised distributors, resellers, partners as well as end-users can now process returns much more quickly and cost-effectively, so both they and their customers benefit from the collection point.” “Combined with our five-year warranty on all internal disk drive products, the establishment of the Dubai collection point further demonstrates that Seagate is constantly looking for ways to help its customers develop their businesses. It is always our objective to add value in ways that are important to our clients, partners and customers,” she added. Returns procedure is becoming an increasingly important issue in the Middle East IT channel. As the market matures, distributors and resellers expect vendors to lend a hand and ensure that the process is as simple as possible. With little to choose between rival vendors in terms of price and functionality, after-sales service and support can be a crucial factor in determining the best vendor to work with.

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