3M focus on customer

New focus on customers by leading company

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By  Anil Bhoyrul Published  April 18, 2005

3M Gulf Ltd and Junco Trading LLC (authorized distributor for 3M Industrial Products in the UAE) celebrated ten years of their association in April 2005. Dedicating their collaborative success to their shared customers, 3M Gulf and Junco Trading held an event to honor their clientele. The event was attended by various key players in the Construction (Cladding, Decorative Metal Fabrication, Wood Working, etc.,) Airline, Food & Beverage, Signage and Printing industries. Dr. Horst Hoeller, Managing Director of 3M Gulf, presented 3M’s innovative philosophy and high ethical standards to the customers. He expressed his pleasure at being able to meet with 3M’s end-users directly and address their concerns on a personal level. He also communicated his intentions to enhance the interaction between 3M personnel and the end-users of 3M’s products. He said, “It is important that we interact at different levels within our companies and not just have a one-point contact. The more we interact the less likely are we to have any discrepancies, any miscommunications.” Peter Lomax, 3M’s Country Business Leader for Industrial Markets also spoke candidly to the end-users. He emphasized on the importance of communicating directly with end-users in order to identify opportunities for change and innovation. He said, “ 3M does not promote its existing products relentlessly to the market. Instead, 3M listens to its end-users to find out, ‘where is the pain in their jobs?’ When we find aspects of end-user’s jobs that they find difficult or dangerous, we see the opportunity to innovate, to create solutions that help our customers become better at what they do; to succeed.” 3M also showcased a range of innovative Industrial Products available through Junco Trading LLC. Some of these unique products were, 3M Very High Bond (VHB) tapes, Double Coated Foams, Dual Lock Fastening Systems, Scotchmate Fasteners, Customized Carry Handles for Food & Beverage industry. Also, the 3M range of aerosol adhesives, Structural Adhesives, Green Corps Grinding and Cut-off Wheels, Scotchbrite Hand Pads, Sanding Sponges and Roloc Disc, Trizact Belts (a unique 3M invention). 3M Gulf has been providing customers with these innovative products and strong logistical and technical support, through their distributor Junco Trading LLC for 10 years, enabling customers to enhance their productivity and improve the quality of their finished products. Mr. Deepak Dhingra, Managing Director of Junco Trading, also expressed his views on the 10-year alliance with 3M Gulf. He said, “It is Junco’s privilege to be associated with, and appreciated by a principal of 3M’s stature and to have the opportunity to service discerning and open-minded clientele, who are receptive to new ideas and techniques.” The attendees all had an opportunity to openly discuss their product requirements, application needs and give their suggestions to the two companies.

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