Bank of Alexandria opts for Oracle Suite

The implementation of the collaboration suite will result in higher security, better e-mail reliability and file sharing for the Egyptian financial institution.

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By  Shankar Sharma Published  March 29, 2005

Bank of Alexandria, one of Egypt’s most significant financial institutions and the largest single investor in the country’s expanding industrial sector, announces the implementation of Oracle Collaboration Suite. This will be used to simplify communications and the sharing of customer and internal information across 195 nationwide branches. The need for improved e-mail reliability, file sharing, and greater security formed the motives for the bank’s decision to approach Oracle — the world’s largest enterprise software company. The solution is designed to manage all of the bank's messaging and collaboration needs. It delivers desktop, Web, wireless and voice access to all communications — all on an available, enterprise-class infrastructure which is reliable, scalable and secure. Oracle Collaboration Suite, moreover, is helping simplify Bank of Alexandria’s network of complex communications options. With an operation encompassing transactions of all sizes, from major financing initiatives to personal saving schemes, the need was paramount. “Oracle’s Collaboration Suite will help us simplify our communication and information-sharing processes, boosting the productivity of our staff,” explains Hazem Medani, head of banking operations at Bank of Alexandria. The move also provides support for compliance with new rules on corporate governance. Banks throughout the region must now store and make available all data relating to their business activities and also prove that the processes that created the data are in agreement — including operational and financial data. The new solution will enable Bank of Alexandria to store and manage its vast data reserves in a way that is rapidly accessible and "tamper-proof". The Bank will also use the solution to reduce the costs of its information storage by moving infrequently accessed files to less expensive storage media. The bank now has a consolidated record of all of our communications with customers, from e-mail to voicemail, and file updates. This ultimately leads to better customer service, as Medani points out: “We have a more complete record-keeping policies and can better track the demands of our clients.” Initial deployment of the implementation is taking a pilot form at Bank of Alexandria’s head office. The solution will then be extended to other branches within two years, allowing all areas of operation to benefit. The complete range of modules is being implemented by Oracle Egypt. “Internal and external communications will be easier and more efficient to store and manage than ever before,” Medani concludes.

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