Marriott introduces virtual concierge

Marriott International rolled out its online AtYourService (AYS) pre arrival planning service across 2,500 hotels in January. The new service focuses on the total guest experience from point of reservation to check-out. As part of the pre-arrival planning service, guests receive a personalised e-mail prior to check-in that includes local transportation, weather and restaurant information, as well as directions and maps.

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