HDS selects DHL

Hitachi Data Systems has selected DHL UAE to manage the supply and stocking of its spare parts inventory for distributors and customers across the Middle East.

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By  Stuart Wilson Published  March 14, 2005

Storage solutions provider Hitachi Data Systems (HDS) has selected DHL UAE to manage the supply and stocking of its spare parts inventory for distributors and customers across the region. Under the terms of the agreement, DHL UAE takes bulk receipt of spare parts from HDS in the Netherlands, flies them into its express logistics centre in Dubai Airport Free Zone (DAFZA) and stores them ready for express dispatch to channel partners and end users whenever demand occurs. “DHL was selected after meeting our requirement for high service levels and after demonstrating its international and regional experience on other HDS operations,” explained Henk Witteman, European spare parts logistics manager at HDS. “Other determining factors included the proximity of its DAFZA facility to Dubai International Airport thereby securing speedy turnaround when orders for spares are placed, or a ‘repair and return’ service is needed,” he added. Outsourcing supply chain logistics management is fast becoming an essential business element within the highly competitive IT sector. DHL has committed to a maximum one-hour response time from order to take off for the HDS contract. “We are confident of meeting HDS’ requirements because our DAFZA express logistics centre specialises in storing high value inventory with the appropriate round-the-clock service support,” explained Dirk Van Doorn, quality logistics manager at DHL UAE. “We have also contracted to provide a dedicated manager and handler for the HDS account to ensure goods are cleared in various countries despite challenging customs scenarios.” “Speed of supply is a key factor in the sales and after-sales scenarios of any commodity and the IT sector has embraced logistics outsourcing as a cost-effective solution not requiring capital investment in warehousing facilities or investment in specialised human resources,” explained David Wild, general manager at DHL UAE. As the installed base grows in the Middle East for major vendors, so too does the importance of their ability to stock spare parts and supply them to customers and partners in the most efficient and cost-effective manner available.

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