Etisalat rolls out online broadband sign-up service

eCompany, the internet services and e-solutions arm of UAE telecoms provider Etisalat, has given customers the option to subscribe to its Al Shamil broadband service online, whereas previously they had to visit an Etisalat office in person.

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By  Matthew Wade Published  March 6, 2005

eCompany, the internet services and e-solutions arm of UAE telecoms provider Etisalat, has given customers the option to subscribe to its Al Shamil broadband service online, whereas previously they had to visit an Etisalat office in person. The move means existing Etisalat customers who have an E4ME user ID linked to a post-paid account for GSM, landline telephone or internet use, must simply visit www.etisalat4me.ae to sign-up for the high-speed internet service. Those customers who don’t have a user ID are able to register to the site by first visiting Etisalat online. Once registration there is complete and a user ID has been issued, it’s simply a case of their following Al Shamil’s step-by-step application procedure. After customers have applied online, they can then check their status of their application via the E4ME site; using a reference number that is issued on completion of the application process. A 24-hour Etisalat help desk is also just a phone call away. Announcing the new service, Abdulla Hashim, senior manager of eCompany, said: “It has always been our endeavour to look for new and innovative ways to increase customer convenience. The provisioning of this online system is indicative of that.” Internet customers can currently choose any one of four Al Shamil packages available, which are designed to cater for light, moderate, active and heavy usage. At present Al Shamil is also running a price promotion through which broadband sign-up fees are eliminated and monthly costs are cut by 50% for the first three months.

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