Altitude Software scoops awards

End users vote Unified Customer Interaction (uCI) 7 outbound solution best in Europe, Middle East and Africa.

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By  Shankar Sharma Published  March 3, 2005

Altitude Software continue to enhance its reputation as a premier independent contact centre vendor, after being honoured with the 2005 Members' Choice Award for “Best Outbound Contact Centre Solution” in Europe, Middle East and Africa. Over 3,500 qualified end users from 83 companies rate the Altitude Unified Customer Interaction (uCI) 7 outbound solution as the best when it comes to ease of implementation, flexibility to adapt to needs, and support and after sales care. ContactCenterWorld, the leading online resource site for the global contact centre industry, conduct the awards to distinguish companies that sustain strong leadership and customer focus. “Customer expectations for personalised, multichannel customer service continue to rise. More enterprises are realising that contact centres are critical business tools for daily operations. This award further validates that we are fulfilling a market need,” says Riadh Boukhris, Altitude Software vice president Middle East, Africa and South Asia states. Altitude Software boasts an impressive track record in providing contact centre service providers with specialised products and proven methodologies designed to drive a sound return on investment (ROI) when deploying a customer interaction management solution. Its products and business model are of increasing interest to the customer relationship management (CRM) service provider market.

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