CA opens call centre in Lebanon

Lebanon’s government has pledged to tackle its high telecommunications tariffs in a bid to attract more regional support centres to the country.

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By  Peter Branton Published  February 20, 2005

Lebanon’s government has pledged to tackle its high telecommunications tariffs in a bid to attract more regional support centres to the country. Computer Associates (CA) has just opened the first regional support centre in Lebanon, a move which prompted telecommunications minister Jean-Louis Qordahi to promise the government would address the issue of its tariffs, which are among the highest in the region. He made the announcement at a press conference held for the centre’s official opening. “We are glad to have CA hosting its regional IT support centre in Beirut,” Qordahi said. “In fact, CA’s support centre is the first of its kind in the country and is surely a great testimonial of Lebanon’s readiness and competitiveness to be the host of the support centre industry in the region.” “If Lebanon addresses its pricing structure hopefully that will make it more attractive for other call centre investment and will help Lebanon to have a regional role again,” said Gilbert Lacroix, vice president and general manager for CA in the Arab countries. “It is also good for CA that we can show this level of commitment to the region.” The support centre will handle technical support calls from the Gulf, Levant and North Africa region and will be available around the clock through toll free numbers. The Beirut centre is CA’s 10th support centre in the EMEA region and was established with a local partner, Telesupport International. “What was important for us was to be able to build a support centre that can deliver support in three languages,” said Lacroix. “If you look at the universities and colleges in Lebanon as well, then you can see they are packed with high quality people.” The centre is already operational, with around 25 staff working, Lacroix said. The aim is to increase this number to 40, who will all be recruited locally.

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