Merrill Lynch expands relationship with Avaya

Avaya IP provide telephony solutions for corporate campuses across three continents, including Merill Lynch’s world headquarters.

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By  Sarah Gain Published  February 17, 2005

Avaya Inc., a leading global provider of business communications software, systems and services, has been selected to provide Merrill Lynch, one of the world’s leading financial management companies, with solutions for its new corporate campus offices spanning three continents. Avaya will implement new its Communications Manager IP telephony S8700 solutions for over 10,000 employees at Merrill Lynch facilities in Sydney, Australia; Sao Paulo, Brazil; and several locations in the United States including their world headquarters in New York City. All the facilities will have the mobility feature IP Softphone, a capability that allows employees to have access to the robust and secure features that IP telephony delivers, regardless of the employee’s physical location. For example, mobile employees will be able to make and receive calls remotely from a laptop or PC using the Softphone solution. “We are delighted to expand the relationship with Merrill Lynch across multiple continents with IP telephony solutions. Merrill Lynch will deliver superior service to an expanding global customer base and support an increasingly distributed workforce using the communications solutions,” said Lou D’Ambrosio, group vice president for global sales, channels and marketing at Avaya. “Avaya’s IP telephony platform is a vital part of our world class technology solutions,” said Greg Levine, first vice president for infrastructure and data services at Merrill Lynch. “It provides a clear productivity enhancement for our workforce.”

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