Avaya shares solutions with financial sector

Avaya will present best practices, strategies and new technologies to financial sector decision makers at the Channels 2005 Global Banking Strategy summit

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By  Sarah Gain Published  February 6, 2005

Global provider of business communications software, systems and services, Avaya is set to share its vision of converged communications with financial services professionals at a global banking strategy summit at Channels 2005, the region’s leading exhibition and conference for the financial services sector. The Avaya contact centre solution portfolio includes a customer interaction suite, which features capabilities that deliver personalised customer service across any communications channel and improve the scalability of self-service. The company works closely with many of the leaders in the financial services sector, both globally and in the region, and its range of IP telephony and contact centre solutions are employed by some of the biggest companies in the industry. At Channels, which is running from the 6th until the 9th of February at the JW Marriot Hotel in Dubai, Avaya will discuss trends, strategies and best practices for the financial sector, as well as exhibiting the some of the latest solutions on offer. As one of the event’s leading sponsors, Avaya is keen to help promote new technologies to the financial services industry: “The industry has always been amongst the first in adopting technology to create competitive advantage,” says Nidal Abou-Ltaif, managing director of Avaya Middle East & North Africa. He says Avaya is enthusiastic about helping the sector to “gain an even greater understanding of how emerging technologies can help to re-define the way financial services are delivered.” As part of the Channels conference, Avaya will host discussions on how financial institutions can use technology to help them compete and to build closer, more responsive links with their customers. Avaya will also highlight communications strategies to enable banks to rapidly assess and harness the benefits of new technologies. “Avaya counts some of the biggest, most technologically advanced names in finance among its customers in the Middle East, and this industry continues to be one of the most competitive and challenging sectors today. Avaya is committed to giving its customers the technology they need to create innovative new means of interacting with their customers and increasing their own staff productivity. We look forward to discussing new ideas and developments with the market at Channels,” says Abou-Ltaif.

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