Banking on IT

FVC plans to launch video banking at the Global Banking Summit, which is held in Dubai from February 6-9. The distributor will use products from Polycom to demonstrate how banking can be further personalised in the region.

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By  Simon Duddy Published  February 2, 2005

First Video Communications (FVC) plans to launch video banking (V-banking) at the Global Banking Summit, which is held in Dubai from February 6-9. The distributor will use products from Polycom to demonstrate how banking can be further personalised in the region. The technology enables companies to replace over-the-phone communication with face-to-face interaction. V-banking gives customers the opportunity to inquire and access their data anytime by directly requesting live information from a ‘live’ person on a screen whose image is transmitted via a built in camera model. “FVC are constantly researching to provide customised virtual communication solutions to growing markets,” says FVC regional director, S Parag. “V-Banking is one such solution that can be utilised by any service industry that is looking for more personalised interaction and ultimately, the personal touch. Being a simple and secure yet cost effective system, companies can instantly incorporate the solution into its current infrastructure and provide its customer base with more personalised services — increasing customer satisfaction and loyalty,” he adds. The V-banking model will be showcased at stand number 4 during the Global Banking Summit. The mechanism consists of the Polycom conferencing VB3000 with 17” LCD screen and a built-in camera monitor.

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