Future Technology targets SMB sector

Future Technology will showcase Avaya’s Contact Centre Express call centre solution at the upcoming Middle East Call Centre (MECC) 2005 exhibition. Future Technology, a strategic Avaya partner in the Middle East, claims that the product is the first multimedia contact centre solution aimed solely at small and medium business customers in the region.

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By  Stuart Wilson Published  January 14, 2005

Future Technology will showcase Avaya’s Contact Centre Express call centre solution at the upcoming Middle East Call Centre (MECC) 2005 exhibition. Future Technology, a strategic Avaya partner in the Middle East, claims that the product is the first multimedia contact centre solution aimed solely at small and medium business customers in the region. “Our partners play a very important role in helping Avaya to maintain its market leadership in the contact centre business in this region,” said Roger El Tawil, channel and marketing manager at Avaya Middle East and North Africa (MENA). “We are very pleased to be participating in MECC 2005 alongside one of our leading partners in the region, Future Technology.” “Future Technology is one of the first Avaya partners in the region to offer our new award-winning Contact Centre Express solution, which has been designed to meet the needs of mid-sized companies, and we look forward to tapping into this important sector with Future Technology,” he added. Jamal Ali, general manager at Future Technology, part of the Al Yousuf group, said: “[Avaya’s] latest product, the new multimedia Contact Centre Express, provides high performance at a very reasonable price, providing an alternative to more complex, advanced devices, and is sure to be very popular.” Contact Centre Express allows companies to manage the collection, queuing and delivery of calls to the appropriate contact centre agent, ensuring that all customer communication is dealt with as quickly and efficiently as possible according to Future Technology. MECC 2005 is being held on January 16th and 17th at the Dubai World Trade Centre.

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