Confusion holds back BPMS market

The business process management suite (BPMS) market is unlikely to boom until buyer confusion is addressed, according to Meta Group.

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By  Matthew Southwell Published  January 12, 2005

The business process management suite (BPMS) market is unlikely to boom until buyer confusion is addressed, according to Meta Group. According to the analyst house, although CIOs are largely aware of the strategic imperative of business process innovation and optimisation, they are struggling to navigate a market that has boasts more than 140 vendors and continues to witness continued acquisitions the arrival of new market entrants. “Despite the fragmented market, one principle applies to all business process management technology — its importance to organisations seeking to gain control over processes, integrate business silos, foster business/IT partnerships, and increase business adaptability,” says Janelle Hill, vice president and research practice lead for business process management at Meta Group. “However, while the benefits of BPMS are undeniable, the current market landscape poses more questions than answers for CIOs.” As the current market appears to be so problematic, Meta believes the big question facing most would be buyers of BPMS solutions is ‘when will the confusion disappear?’ Unfortunately, the firm’s analysts appear unable to identify an exact date. However, they do believe that as the adaptive organisation concept matures, the BPMS market will transition into a more broadly defined service-oriented architecture (SOA)-enabling software infrastructure market that will challenge the longevity of many of today’s BPMS vendors beyond 2006. As such, it recommends that end users begin looking at the technology now, rather than wait until it is too late. “Today’s global business climate, with its increasing compliance mandates and organisational risk, justifies early BPMS investment… The question CIOs should be asking is not when, but where, how, and with whom,” says Hill. “CIOs will need to do substantial homework and due diligence before investing in this evolving marketplace… Investment in BPMS is, nevertheless, critical for companies to remain competitive in this complex operating environment,” he adds.

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