BA launches e-ticket

E-tickets are made available across the GCC, as British Airways teams up with Galileo.

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By  Laura Barnes Published  December 5, 2004

British Airways has announced the roll out of electronic ticketing to travel agents across the GCC, working alongside Galileo, a supplier of computerised reservation systems. At present, more than 75% of tickets issued at local British Airways offices in the GCC are e-tickets. “As the only European carrier in the region to introduce e-ticketing, we are taking the lead in implementing the new technologies available in the travel industry,” said Steve Harrison, British Airways area manager, Middle East, North Africa and Central Asia. “The advantages of e-tickets for our trade partners and customers are enormous. With e-tickets being available on more than 95% of British Airways’ routes worldwide, as well as on connections to our oneworld alliance partners, we feel certain that this will give travellers in the UAE increased flexibility and freedom with their journey,” added Harrison. Benefits of buying an e-ticket, is that it cannot be lost or stolen so travel agents do not have to spend time on re-issuing tickets. Likewise, any changes in flight details are automated and there is no longer a need to re-issue the ticket or to endorse the existing ticket with a sticker. E-tickets can be changed remotely up to 30 minutes before check-in closes, so there is no need to visit a travel desk or agent. “British Airways is committed to being a driving force in e-ticketing,” said Julian Cacchioli, Galileo communications director. “The roll out of e-tickets for our agents means that they can direct their attention to providing customers in the GCC with a personal touch to better their journey,” Cacchioli added.

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