Portal plaudits

Dubai Municipality has honoured IBM for its role in a major e-government project that creates access to municipality services through a sophisticated portal facility.

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By  Simon Duddy Published  November 29, 2004

IBM was honoured for successfully rolling out the third phase of the Dubai Municipality portal, which has now passed more than 750,000 live transactions and offers more than 80 government services online. The event was attended by Qasim Sultan, the director general of Dubai Municipality and senior managers from within the organisation. “We are delighted to say that the portal has been an enormous success where 90% of service transactions for all Dubai Municipality services available through the portal today are being received online. This proves that not only are people willing to use online services but that these services are also providing tangible benefits for citizens, businesses organisations and government employees alike,” says Hussein Lootah, head of the e-Government Steering Committee in Dubai Municipality. “IBM is a service provider to many leading government organisations around the world and their outstanding contribution to this project has been key to our achievements today,” he adds. With over 8,000 business users currently registered to its online services, Dubai Municipality has reported several important benefits as a result of the portal implementation. Some of these include significantly fewer visits to Dubai Municipality premises, online inquiry facilities, availability of status details and updates online and via SMS, faster service delivery and a streamlined model that simplifies all Dubai Municipality process, such as improved clarity on requirements, fewer forms and attachments and the introduction of online approval processes. “IBM works on many e-Government projects around the world and we believe that the achievements by Dubai Municipality are significant and deserve a lot of credit not only at the regional level, but also in a global context,” says Samer Shaar, general manager of IBM Middle East, Egypt and Pakistan. “One of the main reasons for the success of this project has been the leadership and the guidance of the Dubai Municipality team and its continuous focus on improving processes. Their efforts have contributed greatly to the adoption of online government services in the country today,” he adds.

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