HP ties up with Mitel Networks

Mitel Networks and HP have strengthened their working relationship, with the two companies agreeing to support each other’s customers at pre and post-sales levels.

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By  Matthew Southwell Published  October 6, 2004

Mitel Networks and HP have strengthened their working relationship, with the two companies agreeing to support each other’s customers at pre and post-sales levels. Mitel Networks, which provides voice over IP telephony platforms, has worked closely with HP’s ProCurve networking business for several years on joint marketing programmes for their products. The two will now go further, with engineers from both companies being trained to support each other’s products, as well as new channel initiatives and support for joint research and development programmes. A worldwide joint service level agreement is now in place between the two firms, which will be announced formally in the next few weeks, but executives from both companies gave some details at Gitex yesterday. At EMEA level, around 35 engineers will be trained and certified to offer support across both vendors’ product lines, with the two companies also putting employees inhouse at each other’s organisation. “This is extremely important for the end user because it gives them real value,” says Gijs Zantvoort, alliance and program manager, ProCurve Networking Business Europe. “The last thing you want is to be stuck between two different vendors when you need to get support. Imagine buying a car and one company does the body work and the other does the engine: who would you turn to if the car doesn’t run properly?” Graham Bevington, Mitel EMEA managing director, claims the deal makes sense because both companies offer complementary technology: “Mitel has a strong voice history but distributed data networking is not an area that we have ever been involved in,” he says. “HP has not been involved in voice, so it makes sense for both of us.” The deal will make it easier for Mitel to compete with competitors such as Cisco and 3Com, which can offer end users an integrated voice/data solution, Bevington believes.

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