American Hospital Dubai upgrades records system

American Hospital Dubai upgrades the telephone-based system used to route physician’s memos to its records team.

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By  Simon Duddy Published  September 19, 2004

The American Hospital Dubai has installed Dictaphone’s Enterprise Express, a medical records and transcription system, provided by systems integrator ViewNet Technologies. Enterprise Express is a network-resident software solution, which comprises two key parts — VoiceSystem, which takes care of dictation workflow and TextSystem, which manages transcription and report distribution. The hospital decided to replace its previous Dictaphone system as the company grew. “Our old system kept crashing,” says Donna Cooper, director, medical records, American Hospital Dubai. “So we decided to upgrade it. The legacy system was DOS-based so there was no way we could add to its functionality. Furthermore, the system was so old we couldn’t find replacement parts on the market,” she adds. The Dictaphone Enterprise Express system allows any of the American Hospital Dubai’s staff physicians, community physicians with admission privileges and other specialists to dial into the system via the hospital’s PBX from anywhere in the world. The physicians then dictate their notes, which travel along the telephone line until it reaches the transcription department’s two HP servers, which were installed by ViewNet as part of the implementation. One server handles the voice messages as they come in from the physicians. The traffic moves from the telephone line to the server via an Intel Dialogic card. As messages are received by the first server, the VoiceSystem software prioritises messages according to pre-determined settings before forwarding them to hospital personnel for transcription. This is to make sure that urgent reports are dealt with first. The second server handles the text that has been transcribed by American hospital staff, storing it and forwarding it to interested parties. The software allows automatic messaging to be set up, so for example, when a clinical report is made it can be automatically faxed or e-mailed to the relevant person. “The next stage for the American hospital will be to integrate the system with other IT resources, for example, patient demographics, which can be used to speed up report turnaround times,” says Chris Atkin, voice sales director, ViewNet.

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