Aramco calls up Topcall

Somac has been awarded a major unified communications contract by Saudi Aramco, the world’s largest oil company. The Topcall based implementation will replace Aramco’s aging Telindus fax and telex messaging system and allow its thousands of employees to send and receive fax/telex directly from their desktops.

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By  Maddy Reddy Published  August 17, 2004

Somac has been awarded a contract for implementing a fax and telex solution for Saudi Aramco using the Topcall unified communication system for the world’s largest oil company. Topcall will replace Saudi Aramco’s aging Telindus fax and telex messaging system. Topcall once implemented will be taking care of Saudi Aramco’s most business critical messaging and financial transactions and transfers right from their SAP R/3 ERP system. With fail-over and load balancing support, disaster recovery, SOAP/XML integration, least cost routing, multi-point and multi-application integration, Topcall, promises to cater to Aramco's present and future communication requirements. Other features include centralised administration, GUI/web administration, support for Windows 2003/Exchange 2003 and directory synchronisation. Somac, Topcall’s Middle East partner promises to easen the work load of supporting staff through easy monitoring and managing all communications. The applications will also provide the oil major's 50,000 plus employees to send and receive fax/telex directly from desktop PCs, with all the faxes and telexes automatically routed though least cost routing nodes setup in various Aramco office located around the world. Somac IT, part of the Somac Group, says Saudi Aramco chose Topcall’s unified communication suite for its integration with CRM and ERP systems during the proof of concept trials. Topcall has already worked on an SMS and fax solution for OPEC (Organisation of the Petroleum Exporting Countries) in Vienna, of which Saudi Aramco is one of the largest members representing Saudi Arabia. Selected recipients in ministries and oil companies are provided, on a daily basis, with the current oil price and other important information, which is sent directly to their mobile phones. “Through out the past 25 years of its presence, Topcall has been the vendor of choice for companies. It provides very reliable and scalable business communication platform across verticals for its level of stability, modularity, integration, and ease of use,” says Yasser Al Ghamdi, managing director of Somac IT. Topcall provides communication services natively and from the same platform – various important business messaging types such as fax (analog/digital), voice mail, IVR, CTI; SMS/MMS, and telex/SWIFT through an encrypted IP infrastructure. Beside handling of tens of thousands of mission-critical fax transmission monthly generated from Aramco’s SAP and other systems, Topcall will provide native support for Aramco’s thousands of telex messages every month. Backed-up full native integration to Microsoft 2003 platforms, HP Dazzel (SAP R/3), custom-made apps, and web Services (via XML/SOAP), reporting (to billing system), and archiving interfaces convinced Aramco to deploy Topcall, adds the Saudi vendor. In the current project, Aramco can respond to business messages, regardless of the messaging media type. Topcall relies on an IP-based Line Server One (LS1) communication appliance that is configured to work with various communication channels such as digital faxing and analog telex. In the future, when SMS or voice messaging is required, a quick snap of a LS1 with the needed capability can deploy at any time and place of the vast Aramco’s global network with no new integration nor new software at the remote site. “Once these LS1s deployed and connected, Topcall, via its centralised console, will manage the flow and conversion of incoming and outgoing business messages with complete reporting, archiving and with integrate seamlessly with Aramco's back-end systems,” adds Ghamdi.

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