Seagate boosts warranty length

Hard disk drive vendor Seagate has upped the ante in customer support after unveiling a five-year warranty for all its internal PC, notebook and enterprise hard drive products shipped through distribution and retail channels worldwide.

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By  Stuart Wilson Published  August 10, 2004

Hard disk drive (HDD) vendor Seagate has upped the ante in customer support after unveiling a five-year warranty for all its internal PC, notebook and enterprise hard drive products shipped through its distribution and retail channels worldwide. The new policy, effective immediately, also applies to eligible hard drives shipped since June 1st 2004. These products previously shipped with either a one-year or three-year warranty attached. “Success for our channel partners and customers is critical to Seagate’s success,” said Jeff Loebbaka, Seagate VP of global marketing. “The new five-year warranty enables our channel partners to sell the best drives to their customers and minimizes the cost and time they spend on warranty related issues. Seagate channel customers have made it clear that this unprecedented five-year warranty protection will improve their ability to be successful. The new warranty shows again that Seagate leads the industry in deploying innovative programs to meet the needs of the channel.” “One of Seagate’s greatest strengths is that we can leverage our operational excellence to bring the newest technology and products to market first, while always ensuring the highest product quality,” said Bill Watkins, Seagate president and CEO. “For several years Seagate has made industry-leading investments in Six Sigma design and quality processes, common design platforms, and advanced manufacturing, and as a result we believe we have shown that reliability and quality leadership are synonymous with the name Seagate.” Away from warranty benefits, Seagate is also pulling out all the stops to prevent any of its intellectual property seeping through to close rivals. The vendor recently filed a complaint in the Minnesota State Court in the USA to prevent the ‘misappropriation of trade secrets by Pete Goglia, a former employee who will join Western Digital, a Seagate competitor’. Goglia spent 17 years at Seagate and was closely involved with the vendor’s read/write head development efforts. Having been recruited to head up Western Digital’s read/write head development activities, Seagate’s suit contends that Goglia will inevitably divulge proprietary and confidential information that would violate his confidentiality agreements with Seagate. “This is a situation in which one of our competitors has recently acquired the read/write head assets from a bankrupt supplier, and has stated their need to strengthen their capabilities in that technology,” said Dave Wickersham, Seagate chief operating officer. “We do not wish to impugn Mr. Goglia, but only to ensure that Western Digital does not build its new recording head capabilities with Seagate trade secrets.”

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