Beirut International opts for SITA

The Lebanese DGCA is to overhaul the IT systems at Beirut International Airport through a five-year US $4 million deal with SITA INC.

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By  Neil Denslow Published  July 13, 2004

The Lebanese DGCA is to overhaul the IT systems at Beirut International Airport through a five-year US $4 million deal with SITA INC. The deal covers the installation and management of SITA’s common use terminal equipment (CUTE) check-in service and its PassengerHandler applications. These will also be integrated with the airport’s existing flight information system. The CUTE platform will enable every airport check-in desk to be linked to any airline departure control system. It will operate at 84 check-in desks and workstations and 23 boarding gates in both the East and West wings of Beirut International. The system will allow airlines to flexibly move between gates, which will greatly enhance operational efficiency at the airport. “We wanted to have state-of-the-art and proven IT systems in place to ensure that Beirut International Airport boasts a solid communication infrastructure offering high levels of support for the airlines using the airport’s facilities,” say Dr. Hamdi Chaouk, Director General of the Lebanese Directorate General of Civil Aviation. “SITA is the acknowledged leader in shared systems and we are confident that their services will provide us with the advanced capabilities we need. We now feel assured that we can maintain excellent standards for passenger handling and customer service for the foreseeable future.” SITA’s PassengerHandler will also allow the various ground handling agents at the airport, such as Middle East Airlines Ground Handling (MEAG) and Lebanese Air Transport (LAT), to handle different airlines on the carriers’ respective departure control systems (DCS) while using a common graphical user interface. The integration of CUTE with the existing flight information display systems will meanwhile give groundhandlers and airlines access to realtime flight information throughout the terminal. “SITA’s systems will not only optimise Middle East Airlines (MEA) resources, but they will also allow us and other airlines operating at Beirut International to deliver even better service to our customers, enabling us to share check-in and departure control systems throughout the airport. Most importantly, this will help us to minimise check-in queues and simplify the passenger journey,” comments Adib Chreif, Middle East Airlines’ Head of IT.

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