Cisco goes global with top-tier services programme

Networking giant Cisco has unveiled a new global technical support services programme for the international heavyweights in its partner community. Eligible partners will provide co-branded technical support services to customers on a global scale.

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By  Stuart Wilson Published  June 30, 2004

Networking giant Cisco has unveiled a new global technical support services programme for the international heavyweights in its partner community. Partners qualifying for the Global Services Alliance (GSA) programme will provide co-branded technical support services to customers operating on a global scale. Cisco plans to tightly integrate its own SMARTnet technical support offering and services skills alongside the in-house IT services resources of its GSA partners. “Our global customers want partners that can provide flexible and consistent services worldwide. The Global Services Alliance allows Cisco and its channel partners to align service portfolios to a single complementary platform that provides greater flexibility and value to our shared end customers,” said Wim Elfrink, senior vice president, Cisco Customer Advocacy. “Through this programme, Cisco and its Global Alliance partners will provide a broad portfolio of end-to-end network services that address all aspects of issues with geography, technology, and applications through globally consistent and integrated IT-level support capabilities,” he added. “The Global Services Alliance extends existing Cisco partner initiatives focused on creating global efficiency and consistency. This newest advance follows the recently announced Cisco Global Commerce Specialisation, which recognises partners that have a global presence and proven capability in providing consistent commerce and product logistics services to global customers,” said Paul Mountford, senior vice president, Cisco worldwide channels. To qualify for Cisco’s newest programme, partners must possess multi-national certification in two of Cisco’s three multiple country regions — namely EMEA, AsiaPac and Americas International. Prospective GSA partners must also hold Gold Certified Partner status in the US and Japan, and be prepared to invest in linking their internal customer support systems with Cisco’s to create an integrated services offering. Cisco has not yet named the partners participating in its new GSA programme but the steep qualification criteria makes for a pretty short list of candidates. Dimension Data, Equant, IBM and NCR were named as the first four partners on board when Cisco launched its Global Commerce Specialisation earlier this year.

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